Frequently Asked Questions

Viizard VLSS (Virtual Learning System Suite) is an all-in-one platform for educators, trainers, and organisations to create, deliver, and monetise professional courses. Unlike course marketplaces or generic LMS platforms, Viizard gives you complete control over your content, brand, and revenue.

The platform includes everything you need: course design tools, automated scheduling and delivery, live video teaching (WebRTC), assessments, grading, certificates, learner portfolios, payment integration, and analytics—all under your own brand with no revenue sharing.

Getting started is simple:

1. Apply for an account – Complete our 2-minute application form
2. Get approved within 24 hours – We manually verify every application for security and compliance
3. Access your dashboard – Design your courses using our Course Design Framework (CDF)
4. Launch your first course – Most educators go live within 24-48 hours of approval

Your 14-day free trial gives you full access to all features with no credit card required.

We manually verify every application for three important reasons:

• Payment security – PCI-DSS compliance requires verification before enabling payment processing
• Platform integrity – Prevents fraudulent accounts and protects our community
• Your protection – Ensures legitimate educators aren't competing with spam accounts

This careful approach protects you, your learners, and the platform's reputation. Most applications are approved same-day during business hours.

Your trial includes full access to all features. Here's a realistic timeline:

• Days 1-2: Explore dashboard, set up profile, connect payment processor
• Days 3-5: Design your first course using the Course Design Framework
• Days 6-8: Upload content, create assessments, configure automation
• Days 9-11: Test live teaching, review learner experience
• Days 12-14: Launch your first paid course and enrol learners

No credit card is required to start, and you'll have full support throughout.

No technical skills are required. Viizard is designed for educators, not developers.

The Course Design Framework (CDF) guides you step-by-step through building your courses. If you can create a PowerPoint presentation, you can use Viizard. Everything is managed through intuitive interfaces—no coding, no complex configurations, no IT support needed.

Most educators launch their first course within 24-48 hours of account approval.

The Course Design Framework provides templates and guided workflows that accelerate setup. If you already have your content prepared (presentations, videos, assessments), you could be live the same day you're approved.

Viizard offers six key differentiators that no other platform provides:

1. Public Career Portfolios – Learners get permanent portfolio URLs (learner.viizard.com) showcasing their verified credentials
2. Time-Date Relational Automation – Content, assessments, and communications auto-trigger based on schedules you set
3. TACIT Feedback System – AI-powered feedback helping learners improve continuously
4. Native Live Teaching – Built-in WebRTC video conferencing (no Zoom integration needed)
5. 100% Revenue Ownership – No revenue sharing, no transaction fees from Viizard
6. All-in-One Platform – Course creation, delivery, live teaching, assessments, certificates, payments, and analytics in one place

The CDF is Viizard's guided system for building professional courses. It walks you through:

• Course structure and module organisation
• Content upload and sequencing
• Assessment design (MCQs, true/false, essays, assignments)
• Grading criteria and rubrics
• Certificate templates
• Scheduling and automation rules

Think of it as a professional instructional designer guiding you through best practices—without hiring one.

The CDP is your automation engine. Once you've built a course in the CDF, the CDP handles delivery:

• Auto-releases content on scheduled dates/times
• Triggers assessments when prerequisites are met
• Sends notifications to learners automatically
• Auto-marks MCQs and true/false questions instantly
• Issues certificates when completion criteria are met

This automation typically saves educators 60% of administrative time compared to manual processes.

The PDP gives every learner a public portfolio URL (e.g., janedoe.viizard.com) that showcases:

• Verified certificates with QR codes
• Skills and competencies acquired
• Course completions and grades
• Professional development timeline

This is unique to Viizard—your learners can share this URL with employers, clients, or on LinkedIn. It's verifiable proof of their achievements that benefits their careers.

Viizard supports comprehensive assessment options:

• Multiple choice questions (MCQs) – Auto-marked instantly
• True/False questions – Auto-marked instantly
• Short answer questions – Manual or guided marking
• Essay questions – With rubric-based grading
• File submissions – For assignments, projects, portfolios
• Timed assessments – With configurable time limits
• Quizzes – Low-stakes knowledge checks

All assessments can be scheduled to appear at specific times and can have prerequisites (e.g., must complete Module 3 before accessing the exam).

TACIT (Targeted Adaptive Continuous Improvement Tracking) is Viizard's intelligent feedback system. It:

• Analyses learner performance patterns
• Identifies knowledge gaps and strengths
• Provides personalised improvement suggestions
• Helps you refine your course content based on aggregate data

Unlike basic analytics that just show completion rates, TACIT helps both you and your learners continuously improve.

Yes. All Viizard packages include unlimited courses. You can create as many courses as you want—your subscription is based on concurrent learner capacity, not the number of courses.

Viizard uses a concurrent learner slot model. Here's how it works:

• You subscribe to a pool of learner slots (e.g., 25, 50, 100)
• You allocate these slots across your courses however you need
• When a learner completes a course (results submitted), their slot is released
• Released slots can be immediately assigned to new learners

All features are included in every package—the only difference is learner capacity.

A learner slot represents one active learner enrolled in your courses at any given time. Think of it as a "seat" that can be reused.

Key points:

• Slots are assigned when a learner enrols
• Slots are released when you submit results/certificates through the CDF
• You can allocate slots across multiple courses simultaneously
• Short courses release slots faster, allowing higher throughput

Slots are released when you submit results and reports through the Course Design Framework. This typically happens when:

• A learner completes all course requirements
• You issue their certificate
• You submit their final grades/results

For a 1-day workshop, slots release that same day. For a 12-week course, slots release after 12 weeks. This gives you complete control over your teaching capacity.

Your cost per learner depends on how frequently you cycle learners through your courses. Examples using a 50-slot package:

Course Duration	Learners/Year	Cost per Learner
1-week workshops	2,400	~£0.90
4-week courses	600	~£3.60
12-week courses	200	~£10.80

Compare this to competitors charging 5-50% of your revenue per transaction.

Yes. You can upgrade your learner capacity at any time. The upgrade takes effect immediately, and you'll be billed pro-rata for the remainder of your billing cycle.

We recommend starting with a package that fits your current needs—you can always scale up as your teaching business grows.

If all your slots are in use, new learners will see "Course Full" (just like any capacity-limited course). They won't know it's a platform limit vs. your course decision—it's handled professionally.

You have two options:

• Wait for current courses to complete and slots to release
• Upgrade to a larger package for immediate additional capacity

No. Viizard charges a flat subscription fee only. We don't take any percentage of your course sales.

The only other fees you'll encounter are standard payment processor fees from Stripe or PayPal (typically 2.9% + 30p per transaction). These go directly to the payment processor, not to Viizard.

Yes. Annual billing saves you approximately 20% compared to monthly billing. You'll see both options on our pricing page with the exact savings for each package.

We accept all major credit and debit cards through our secure payment processor. For institutional or enterprise accounts requiring invoicing or purchase orders, please contact us.

Viizard supports all common educational content formats:

• Video: MP4, MOV, AVI, WebM
• Documents: PDF, Word, PowerPoint, Excel
• Images: JPEG, PNG, GIF, SVG
• Audio: MP3, WAV, M4A
• Interactive: SCORM packages, HTML5

Storage limits vary by package, but all include generous capacity for professional course libraries.

This is one of Viizard's most powerful features. You can set rules like:

• "Release Module 2 on Day 3 at 09:00"
• "Send reminder email 24 hours before the exam"
• "Make quiz available only after video is completed"
• "Issue certificate immediately when all modules are passed"

Once configured, everything runs automatically. You set it once, and the Course Delivery Panel handles execution for every cohort.

Yes. You have complete control over content release schedules:

• Date-based: Release Module 3 on 15th March
• Interval-based: Release new module every Monday
• Completion-based: Release next module when previous is completed
• Combined: Must complete Module 2 AND it must be Day 5 or later

This helps maintain engagement, prevents overwhelm, and supports cohort-based learning models.

Absolutely. Once you've built a course in the CDF, you can run it unlimited times with different cohorts. Just create a new cohort instance, set the start date, and the automation handles the rest.

You can also duplicate courses and modify them to create variants (e.g., "Advanced" version, industry-specific adaptations).

You do. 100%.

Viizard never claims any rights to your content. You can export your course materials, learner records, assessment results, and analytics at any time in standard formats (CSV, JSON, PDF). There's no vendor lock-in.

Learners receive login credentials when you enrol them. They access courses through a clean, mobile-first interface that works on any device. The learner experience is branded with your colours and logo—they see your brand, not Viizard's.

Yes. Viizard is built mobile-first. Learners can access all content, complete assessments, join live sessions, and view their portfolio from any device—phone, tablet, or desktop. No app download required; everything works in the browser.

You design certificate templates in the CDF with your branding, logo, and signature. When learners meet completion criteria, certificates can be:

• Auto-issued immediately upon completion
• Manually issued after your review

Each certificate includes:

• Unique verification code
• QR code linking to verification page
• Issue date and your digital signature
• Course details and achievements

Certificates are automatically added to the learner's public portfolio for employer verification.

Yes. Every certificate includes a unique verification code and QR code. Anyone can verify authenticity by:

• Scanning the QR code on the certificate
• Entering the verification code on your verification page
• Viewing the learner's public portfolio

This prevents fraud and adds credibility to your certifications.

Every learner gets a permanent public URL (e.g., janedoe.viizard.com) that displays:

• Verified certificates from your courses
• Skills and competencies acquired
• Professional development timeline

Learners can share this URL on LinkedIn, CVs, or with employers. It's verifiable proof of their achievements that serves their career long after your course ends—which encourages them to take more courses with you.

Yes. Your dashboard provides real-time tracking of:

• Course completion rates
• Module-by-module progress
• Assessment scores and attempts
• Time spent on content
• Engagement patterns
• At-risk learners (falling behind)

The TACIT system also provides intelligent insights about knowledge gaps and improvement opportunities.

Viizard includes native live video teaching powered by WebRTC technology. This means:

• No Zoom subscription needed – It's built into the platform
• No external integrations – Learners join directly from their course dashboard
• Automatic scheduling – Sessions appear in learner calendars based on your CDF settings
• Recording included – Sessions can be recorded and added to course content

Live sessions include professional teaching tools:

• HD video and audio
• Screen sharing
• Interactive whiteboard
• Chat and Q&A
• Polls and quizzes
• Breakout rooms
• Session recording
• Attendance tracking

Participant limits depend on your package's learner slot capacity. The WebRTC infrastructure supports high-quality video for groups appropriate to your subscription level. For larger webinar-style events, contact us about our Scale and Custom packages.

Yes. All live sessions can be recorded and automatically saved to your content library. You can then add recordings to your course as on-demand content for learners who missed the live session or want to review.

Viizard integrates with Stripe and PayPal for payment processing. During setup, you connect your own Stripe or PayPal account. When learners pay for your courses:

• Payments go directly to your account
• You receive funds according to your processor's payout schedule (typically 2-7 days)
• You pay standard processing fees to Stripe/PayPal (~2.9% + 30p)
• Viizard receives nothing from your transactions

Currently, Viizard integrates with:

• Stripe – Most popular, available in 40+ countries
• PayPal – Widely trusted, available globally

Both support major credit/debit cards, and Stripe also supports Apple Pay, Google Pay, and local payment methods in various countries.

Yes. Through your payment processor integration, you can offer:

• One-time payments
• Instalment plans (e.g., 3 monthly payments)
• Subscription/membership models
• Early bird and promotional pricing
• Discount codes

Here's a comparison of what you keep from a £100 course sale:

Platform	Their Cut	You Keep
Udemy	50-63%	£37-50
Teachable (Basic)	5% + fees	~£92
Kajabi	0% + fees	~£97
Viizard	0% + fees	~£97

The difference is that Viizard also includes live teaching, public portfolios, and automation that others charge extra for or don't offer at all.

Yes. You can set any course price, including free. Free courses are great for:

• Lead generation
• Taster/preview content
• Community building
• Internal training (organisations)

Free courses still use learner slots, so they count toward your concurrent capacity.

Yes. Security is foundational to Viizard:

• Infrastructure: Hosted on Google Cloud Platform (enterprise-grade security)
• Encryption: SSL/TLS for data in transit, AES-256 for data at rest
• Access control: Role-based permissions, two-factor authentication
• Backups: Automated daily backups with point-in-time recovery
• Monitoring: 24/7 security monitoring and incident response

Viizard is compliant with:

• PCI-DSS – Payment Card Industry Data Security Standard
• GDPR – General Data Protection Regulation (UK/EU)
• FERPA – Family Educational Rights and Privacy Act (US education)
• WCAG 2.2 AA – Web Content Accessibility Guidelines

This makes Viizard suitable for regulated industries, government organisations, and institutions with strict compliance requirements.

Viizard is hosted on Google Cloud Platform with data centres in multiple regions. By default, data is stored in EU data centres for GDPR compliance. Enterprise and institutional customers can request specific data residency requirements.

Yes. You can export all your data at any time:

• Course content and structure
• Learner records and enrolments
• Assessment results and grades
• Analytics and reports
• Certificates issued

Exports are available in standard formats (CSV, JSON, PDF). There's no vendor lock-in—you own your data.

Yes. Viizard is built to WCAG 2.2 AA standards, ensuring accessibility for learners with disabilities. This includes:

• Screen reader compatibility
• Keyboard navigation
• Sufficient colour contrast
• Captions for video content
• Resizable text

Viizard is a cloud-based platform that works in any modern web browser. There's nothing to install.

Recommended browsers:

• Chrome (latest)
• Firefox (latest)
• Safari (latest)
• Edge (latest)

For live sessions:

• Stable internet connection (5+ Mbps recommended)
• Webcam and microphone
• Headphones recommended to prevent echo

API access is available for Organisation and Institution packages. This allows integration with:

• HR systems (HRIS)
• Student information systems (SIS)
• CRM platforms
• Single sign-on (SSO) providers
• Custom applications

Contact us for API documentation and integration support.

Yes. For institutions and enterprises with specific security or data sovereignty requirements, we offer BYOC (Bring Your Own Cloud) deployment. This allows Viizard to run on your own infrastructure while we provide licensing and support.

This option is available for Custom/Enterprise packages. Contact us to discuss requirements.

Viizard targets 99.9% uptime. Our infrastructure on Google Cloud Platform provides:

• Automatic failover
• Load balancing
• Redundant systems

Scheduled maintenance is announced in advance and typically occurs during low-usage hours. You can monitor system status on our status page.

Viizard helps Learning & Development teams:

• Triple training capacity without hiring more trainers
• Automate 60% of admin with scheduled content and auto-marked assessments
• Standardise delivery across locations and time zones
• Track compliance with verifiable certificates and audit trails
• Reduce costs by eliminating venue hire, travel, and manual admin

Yes. Viizard supports white-labelling:

• Your logo in the interface
• Your brand colours
• Custom domain (e.g., training.yourcompany.com)
• Branded certificates
• Custom email templates

Your employees see your brand, not Viizard's.

Yes. Organisation packages include multiple educator seats with role-based permissions:

• Admin: Full access to all settings and reports
• Manager: Create courses, manage trainers, view reports
• Trainer: Deliver courses, mark assessments, view own learners
• Observer: View-only access to reports

Yes. Organisation and Institution packages include:

• Dedicated onboarding training for your team
• Account setup assistance
• Course migration support (if moving from another platform)
• Priority support
• Regular check-ins during the first 90 days

Yes. Via our API, you can integrate with:

• Workday, SAP SuccessFactors, Oracle HCM
• Microsoft Active Directory for SSO
• SCIM for automated user provisioning
• Custom HRIS platforms

This automates employee enrolment, completion tracking, and compliance reporting.

Yes. Viizard is designed for formal education as well as professional training. Institutions benefit from:

• Scalable capacity for large student bodies
• FERPA compliance for student data protection
• LTI integration with existing LMS platforms
• Verifiable credentials with public portfolios
• Custom deployment options (cloud or on-premise)

Yes. While Viizard can replace generic LMS platforms, it can also complement them via:

• LTI integration (Learning Tools Interoperability)
• SSO integration with institutional identity providers
• Grade passback to student information systems
• SCORM export if needed

Yes. Institutions receive custom pricing based on:

• Number of students
• Number of educators/departments
• Deployment requirements (cloud or on-premise)
• Integration needs
• Support requirements

We also accommodate academic procurement processes, purchase orders, and multi-year contracts. Contact us for a tailored proposal.

Absolutely. This is one of Viizard's key differentiators for institutions. Students graduate with:

• A public portfolio URL they can share with employers
• Verified, QR-coded certificates
• A documented record of skills and achievements

This directly supports employability outcomes—your graduates have verifiable proof of their qualifications that employers can check instantly.

All packages include:

• Email support
• Help centre documentation
• Video tutorials
• Community forum access

Organisation and Institution packages also include:

• Priority support with faster response times
• Dedicated account manager
• Phone support
• Team onboarding sessions

First cohort members receive priority support with direct access to our development team.

You can reach us via:

• Email: support@viizard.com
• Help Centre: help.viizard.com
• In-app: Support button in your dashboard

We aim to respond to all enquiries within 24 hours during business days.

We're here to help. If you couldn't find the answer you need:

• Email us: admin@viizard.com
• Book a demo: See Viizard in action with a personalised walkthrough
• Start your free trial: Experience the platform yourself with full support

We're real people building this platform because we believe in better education. We'd love to hear from you.