Terms and conditions for using the Viizard platform
These Terms of Use ("Terms") constitute a legally binding agreement between you and J&S Software Services Ltd ("Company", "we", "us", "our") governing your access to and use of the Viizard Virtual Learning System Suite ("Viizard VLSS", "the Platform", "our Services").
By creating an account, accessing, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree to these Terms, you must not use our Services.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and "you" refers to both you individually and the organisation.
Please read these Terms carefully. They contain important information about your legal rights, remedies, and obligations, including limitations of liability and a binding arbitration clause.
In these Terms, the following definitions apply:
To use our Services, you must:
If you are under 16, you may only use our Services with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf.
Educators must additionally:
To access most features of our Platform, you must create an account. When registering, you agree to:
Educator accounts are subject to approval within 24 hours. We reserve the right to refuse or revoke access at our discretion if we believe you have violated these Terms or if your use poses a risk to our Platform or other users.
Educator Accounts: Enable course creation, learner management, payment collection, and analytics access.
Learner Accounts: Enable course enrolment, progress tracking, certificate collection, and portfolio management.
Organisation Administrator Accounts: Enable user management, training assignment, compliance tracking, and reporting for organisational accounts.
You may maintain only one account of each type. We may terminate duplicate accounts without notice.
Viizard VLSS is a virtual learning platform that enables educators to create, deliver, and monetise online courses, and enables learners to develop skills and earn verifiable credentials.
We aim to provide reliable service but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where possible. Scheduled maintenance will be communicated in advance.
As an Educator, you are solely responsible for:
Viizard operates on a subscription model where Educators pay for concurrent learner slots, not per-learner fees. You retain 100% of the revenue from course sales.
You must establish a clear refund policy for your courses and honour it. If you fail to provide refunds in accordance with your stated policy or applicable consumer protection laws, we may intervene and process refunds on your behalf.
You will have access to learner data including names, email addresses, progress, and assessment results. You agree to:
You are an independent contractor, not an employee, agent, or partner of Viizard. You are responsible for your own taxes, insurance, and compliance with applicable laws.
When you enrol in a course:
Payment for courses is made directly to Educators through our integrated payment processors (Stripe/PayPal). Viizard does not take a commission on course sales. Refund requests should be directed to the Educator in accordance with their refund policy.
Your PDP is a public profile page (viizard.com/p/username) that displays your completed courses, certificates, and achievements. By default:
Your PDP remains accessible for credential verification even after account deletion, unless you request complete deletion (which will invalidate your certificates).
You agree to complete all coursework and assessments honestly. Cheating, plagiarism, or misrepresenting your work will result in certificate revocation and potential account termination.
Course content is licensed to you for personal, non-commercial use only. You may not copy, distribute, modify, or share course content without the Educator's explicit permission.
Organisations using Viizard for employee training or member education agree to additional terms:
If you use custom branding features, you must ensure your branding complies with all applicable trademark and intellectual property laws. You grant us a limited license to display your branding within the Platform.
Where your use of the Platform involves processing personal data of your employees or members, you act as the data controller and we act as a data processor. We will enter into a Data Processing Agreement upon request.
The Platform provides compliance tracking and reporting features. You are responsible for determining what training is required for your organisation and ensuring completion. We provide the tools but do not guarantee regulatory compliance.
Educator subscriptions are based on concurrent learner slots—the number of learners who can be actively enrolled at any time. This allows you to teach unlimited learners per year while paying a fixed monthly or annual fee.
New Educators may be eligible for a 14-day free trial with limited learner slots. No payment information is required to start. At the end of the trial, you must subscribe to continue using the Platform.
You may upgrade your plan at any time. Upgrades are processed within 24 hours and billed pro-rata. Downgrades take effect at the end of your current billing period.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial periods, except where required by law.
Annual subscriptions may be eligible for a pro-rata refund within the first 30 days if you have not actively used the Platform.
We may change our prices with at least 30 days' notice. Price changes will apply to your next billing period. Founding cohort members may have price-lock guarantees as specified in their agreement.
The Platform, including its design, features, functionality, code, trademarks, and documentation, is owned by J&S Software Services Ltd and protected by intellectual property laws. You may not:
We grant you a limited, non-exclusive, non-transferable license to access and use the Platform in accordance with these Terms.
Educators: You retain full ownership of the course content you create and upload. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute your content as necessary to provide our Services.
Learners: You retain ownership of any original work you submit (assignments, projects, etc.). By submitting work, you grant the Educator and us a license to view, assess, and store it as necessary for the course and credential verification.
We respect intellectual property rights. If you believe content on our Platform infringes your copyright, please contact us at [INSERT EMAIL] with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.
All content you upload, create, or share on the Platform must comply with these standards. Content must not:
We do not pre-screen content but reserve the right to review, edit, or remove any content that violates these Terms. We are not responsible for user-generated content and do not endorse any opinions expressed by users.
If we remove your content, we will notify you with reasons unless prohibited by law. You may appeal content removal decisions by contacting us.
You agree not to:
Violation of these prohibitions may result in immediate account termination and legal action.
Certificates are issued by Educators upon course completion according to their criteria. Viizard provides the technology for certificate generation and verification but does not accredit courses or guarantee any outcome.
Each certificate includes a unique QR code and verification URL. Third parties (employers, institutions) can verify:
Certificates issued through Viizard are not academic degrees or accredited qualifications unless specifically stated by the Educator. Recognition by employers, institutions, or professional bodies is not guaranteed.
Certificates may be revoked if:
Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
Educators who access learner data must comply with all applicable data protection laws, including UK GDPR. Organisations requiring a Data Processing Agreement should contact us.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the maximum extent permitted by law, we disclaim all warranties, including but not limited to:
We do not endorse, guarantee, or assume responsibility for any courses, content, or conduct of Educators or other users. Your dealings with Educators are solely between you and them.
Some jurisdictions do not allow the exclusion of certain warranties. In such cases, the exclusions above may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits our liability for:
Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless J&S Software Services Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
We reserve the right to assume exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence.
You may terminate your account at any time by:
Before termination, Educators should:
We may suspend or terminate your account immediately if:
Where possible, we will provide notice and an opportunity to remedy the breach before termination.
Upon termination:
Before initiating formal proceedings, you agree to contact us and attempt to resolve any dispute informally. Most concerns can be resolved through our support channels.
If we cannot resolve a dispute informally within 30 days, either party may propose mediation through a mutually agreed mediator. Mediation costs will be shared equally.
If mediation fails, either party may pursue legal remedies in accordance with the Governing Law section below.
Nothing in this section prevents either party from seeking injunctive or other equitable relief for intellectual property infringement or to prevent imminent harm.
These Terms are governed by and construed in accordance with the laws of Scotland, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the Scottish courts, unless you are a consumer with a right under applicable law to bring proceedings in your local courts.
Consumer Rights: If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015.
We may modify these Terms at any time. When we make changes:
We encourage you to review these Terms periodically.
For questions about these Terms, please contact us:
J&S Software Services Ltd
[INSERT ADDRESS]
Scotland, United Kingdom
Email: [INSERT EMAIL, e.g., legal@viizard.com]
General Enquiries: Contact Form
We aim to respond to all enquiries within 5 working days.
Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Platform.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.
Waiver: Our failure to enforce any provision does not waive our right to enforce it later.
Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights to any affiliate or successor.
No Third-Party Rights: These Terms do not create any rights for third parties except as expressly stated.